Terms of Service

1. Agreement & eligibility

These Terms form a binding agreement between you (or the organization you represent, “you”) and Aize (“we”, “us”), operator of Braize. If you use Braize on behalf of an organization, you represent that you are authorized to bind it, and “you” refers to that organization. You must be at least 18 years old, or the age of legal majority in your jurisdiction, to use Braize. Braize is not directed at, and may not be used by, children.

2. Accounts & workspaces

You are responsible for your account, your workspace members, and the roles you grant (owner / admin / editor / viewer). Keep credentials and API keys secure; you are responsible for activity under them. Notify us promptly of any unauthorized use.

3. Plans, billing & quotas

• Paid plans are billed in advance (monthly or annually; annual includes two months free). The Free tier requires no card.
• Plan quotas — pages indexed and queries per month — are enforced and published transparently. Exceeding a quota may return a rate-limit response until you upgrade.
• Fees are non-refundable except where required by law. We may change pricing with reasonable advance notice; changes apply at your next renewal, not retroactively.

4. Acceptable use

You agree not to:

• Upload content you lack the rights to, or that is unlawful, infringing, or harmful.
• Attempt to break tenant isolation, access another workspace’s data, or circumvent access controls, quotas, or rate limits.
• Probe, scan, reverse engineer, or overload the service, or use it to train a competing AI model or build a competing product by bulk-extracting outputs.
• Misrepresent AI-generated answers as human-authored where disclosure is required.
• Access the service through automated or non-human means other than a documented API key, or help anyone else do any of the above.

5. Regulated & sensitive data

Braize is not certified for regulated health data. Do not connect protected health information (PHI) or other data subject to HIPAA unless we have separately agreed to a HIPAA Business Associate Agreement with you in writing. Do not connect payment card data subject to PCI DSS. You are responsible for ensuring the data you connect is lawful for you to process through Braize under the laws that apply to you.

6. Your content

You retain all rights to the content you connect (your “Customer Content”). You grant us a limited, non-exclusive license to host, process, index, and serve Customer Content solely to provide Braize to you. We do not sell your content and do not train shared foundation models on it. You are responsible for having all rights necessary to submit Customer Content to Braize and for the accuracy and legality of what you connect. Our handling of Customer Content is described in the Privacy Policy.

7. Our intellectual property

Braize, its software, models, and brand are owned by Aize. These Terms grant you a non-exclusive, non-transferable right to use the service; no other rights are granted by implication. You may not use our name, logos, or trademarks without our prior written permission.

8. Feedback

If you send us ideas, suggestions, or other feedback about Braize, you agree that we may use it freely, without obligation or compensation to you.

9. AI outputs

Braize generates grounded, cited answers and abstains when its knowledge base does not cover a question. Answers may still contain errors; they are not professional, legal, financial, or medical advice. You are responsible for verifying outputs before relying on them, especially in regulated contexts.

10. Beta & experimental features

Features we label beta, early-access, or experimental (for example, the MCP endpoint) are provided for evaluation, may change materially or be discontinued at any time, and may have different availability or support commitments than generally-available features. We will try to give reasonable notice before removing a beta feature you depend on, but do not guarantee it.

11. Third-party services & content

Braize may connect to, ingest from, or link to third-party services and content at your direction (for example, a website you ask us to crawl, or a connector such as Google Drive). We do not control and are not responsible for third-party content or services; your use of them is subject to their own terms. If you believe content indexed by Braize at your direction infringes your intellectual property rights, contact us at [email protected] with a description of the work, the material, and your contact information, and we will investigate and remove it from the relevant workspace where warranted.

12. Availability & support

We aim for high availability but do not guarantee uninterrupted service, particularly on the Free tier. Paid plans receive prioritized support. Planned maintenance and resilience behavior (e.g. graceful degradation during provider outages) are part of normal operation. We may modify, add, or remove features, or suspend or discontinue Braize or any part of it, at any time; where a change will materially reduce a paid plan’s functionality, we will use reasonable efforts to give advance notice.

13. Confidentiality

Each party may share information that is reasonably understood to be confidential (“Confidential Information” — your Customer Content is always our Confidential Information). Each party will use the other’s Confidential Information only to perform its obligations under these Terms, protect it with at least reasonable care, and disclose it only to personnel and advisors who need it and are bound to confidentiality obligations at least as protective as these. This does not apply to information that is or becomes public through no fault of the receiving party, was already known to it, or is independently developed, and either party may disclose Confidential Information where legally compelled, with prompt notice to the other party where lawful.

14. Suspension & termination

You may stop using Braize at any time and delete your workspace. We may suspend or terminate access for material breach of these Terms, non-payment, suspected fraud or abuse, or to protect the service or other customers, and will give notice where we reasonably can. On termination we delete your workspace data per the retention schedule in the Privacy Policy. Sections 6–9 and 13, 15–19 of these Terms survive termination.

15. Indemnification

You agree to defend, indemnify, and hold Aize harmless from any third-party claim, loss, or expense (including reasonable legal fees) arising from: (a) Customer Content you connect to Braize; (b) your use of Braize in violation of these Terms or applicable law; or (c) your violation of a third party’s rights. We will give you prompt notice of any such claim and reasonable cooperation, at your expense, in its defense.

16. Disclaimers & limitation of liability

BRAIZE AND ITS OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE OR ITS OUTPUTS WILL BE ACCURATE, UNINTERRUPTED, OR ERROR-FREE, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or exemplary damages, including lost profits, revenue, or data, even if advised of the possibility of such damages. Each party’s total liability arising out of or relating to these Terms is limited to the fees you paid for Braize in the twelve months before the claim arose (or, for Free-tier use, $100). These limits do not apply to a party’s indemnification obligations under Section 15, a party’s breach of Section 13 (Confidentiality), or liability that cannot be limited under applicable law (for example, liability for gross negligence, willful misconduct, or death or personal injury it causes, where local law says such liability cannot be limited).

17. Export controls & sanctions

You may not access or use Braize if you are located in, or a resident of, a country or region subject to comprehensive U.S., EU, or UN trade sanctions, or if you are on a restricted or denied-party list under applicable export control or sanctions laws. You are responsible for complying with export control and sanctions laws applicable to your use of Braize and any data you connect to it.

18. Governing law & disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles.

Resolve it with support first. Before either party files an arbitration demand, we will first try to resolve the dispute informally. Contact [email protected] with a description of the issue; the parties will negotiate in good faith for at least 30 days from that notice before either side escalates further. Most issues are resolved at this stage.

Binding arbitration.Any dispute not resolved informally within 30 days will be finally resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Delaware, USA, and conducted in English, rather than in court. Judgment on the arbitrator’s award may be entered in any court of competent jurisdiction. EACH PARTY WAIVES ITS RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate claims or preside over any form of class proceeding. Either party may instead bring an individual claim in small-claims court where it qualifies, and either party may seek interim injunctive relief from any court of competent jurisdiction to protect its intellectual property or Confidential Information without first going through informal resolution or arbitration. If you are a consumer resident in a jurisdiction that grants you mandatory local consumer-protection rights this section does not remove, this section applies only to the extent permitted by that law.

19. General terms

• Entire agreement. These Terms, the Privacy Policy, and any order form or DPA we sign with you are the entire agreement between us regarding Braize, and supersede prior discussions about the same subject.
• Changes to these Terms. We may update these Terms; material changes will be posted here with an updated date, and where changes materially reduce your rights we will try to give reasonable advance notice. Continued use after changes take effect constitutes acceptance.
• Assignment. You may not assign these Terms without our prior written consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision of these Terms is found unenforceable, the rest remain in full force and effect.
• No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
• Force majeure. Neither party is liable for delay or failure to perform caused by circumstances beyond its reasonable control.
• Notices. We may send notices to the email associated with your account; you may send legal notices to us at [email protected].

20. Contact

Questions about these Terms: [email protected] or aize.dev/contact.