How does Braize avoid making things up?
Every factual claim links back to its source. A groundedness check audits every answer; ≥90% grounded is the target. When the knowledge base doesn't cover a question, Braize says 'I don't know' rather than guess.
What does 'region-pinned' actually mean?
Each workspace lives in one isolated data store in your chosen region. Embeddings — which are personal data — never leave that store. Logs, analytics, backups, none of it.
How fresh is the answer?
Re-ingest a source to update its answers — the answer cache clears when the document changes, not on a clock. Every document carries a 0–100 freshness score and shows its last-indexed status. Automated change-detection across your sources is on the roadmap.
Can Braize see my employee's private files?
Only what they're allowed to see. Braize checks permissions before it searches — the access filter lives inside the retrieval query, not after the fact — so people only ever see content their assigned access already lets them see. As source connectors land, they mirror the source's own permissions into that same pre-filter.
Which surfaces can I use today?
Configure the knowledge once, then use it through the dashboard, a REST endpoint, an OpenAI-compatible endpoint, or the agent endpoint over MCP (in beta). The web widget, WhatsApp, and Slack apps follow as they ship. Same brain, every mouth.
What about hallucinations from prompt injection?
Ingested content is scrubbed before indexing — HTML stripped, hidden instructions removed. Retrieved content is then treated as data, not instructions, at answer time.
How do I switch language?
Open Profile, then Language. You can choose English (the default) or Persian (Farsi, with right-to-left text). Your choice follows you across devices and is saved to your profile.
Why one region per workspace?
Data residency is built in. When you pick a region for your workspace, we enforce that choice — your data and AI inference stay in that region, and we refuse unsafe alternatives rather than falling back silently. This keeps you clearly aligned with UAE PDPL and EU GDPR.